Integrity/Honesty Employees who are trustworthy and can recognize the importance of making work-related decisions based on values. They understand their employer's standards and are empowered to act accordingly.
Cooperation Employees who can work well as a team.
Personal Appearance and Hygiene Employees who maintain acceptable personal appearance and cleanliness in the workplace.
Understanding Employees who can identify and appreciate the needs of a customer or co-worker.
Sociability Employees who are respectful, courteous, and cordial to customers and co-workers.
Responsibility Employees who exert a high level of effort and perseverance toward reaching a goal. They become accomplished at all related tasks in the pursuit of excellent customer service.
Self-Esteem Employees who believe in their self-worth while maintaining a positive self-image.
Literacy Employees who meet the basic education requirements of their job, while reading and writing at the level of assigned tasks.
Communication Employees who can share their questions, suggestions, and decisions as needed.
Courtesy Employees who can demonstrate acceptable behavior when interacting with customers and co-workers.